Borussia Dortmund Away Soccer Jersey 2024/25

We ship internationally using fast cross-border logistics.

Your tracking number is usually for the final leg (e.g., USPS or local courier).

Tracking updates may appear 13–16 days after dispatch.

This delay is normal—your package is moving through the international network.

If you want real-time status, feel free to contact us anytime.

💬 A Friendly Reminder:

Please rest assured—your package is being transported normally. As a fan-focused store, we are fully committed to ensuring you receive your jersey smoothly and safely. If you have any questions or concerns, our support team is always here for you.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you have 30 days from the date of purchase to return it for a full refund or exchange.

How to return:

1. Contact us: Send an email to our customer service team or chat with us online.
2. Prepare return: Please make sure items are in original condition, unworn, and have all tags attached.
3. Send back: Please follow the instructions provided by our customer service team to ship your items back to us.

Return and Exchange Rights

To be eligible for a return or exchange, the following conditions must be met:

1. Product Condition: The product must be in its original, unused, and unopened condition.
2. Timeframe: Return or exchange requests must be made within 30 days of receiving the product.
3. Custom or Personalized Items: Personalized  products cannot be returned.

1. What types of soccer jerseys do you offer?

At Go Game Wear Shop, we provide a wide range of high-quality soccer kits from top-tier clubs like Manchester United, Manchester City, Chelsea, and world-renowned national teams including Brazil, Argentina, France, and more. Our selection includes both player edition jerseys (designed for professional-level performance) and fan edition jerseys (crafted for everyday comfort and casual wear).

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2. How can I request a refund or exchange?

To start a return or exchange, please email us at info@gogamewear.com with your order number and the reason for your request.
Our support team will guide you through the process.
Make sure to return the item in its original packaging, with all tags, labels, and accessories intact.
Ship the item to the return address provided by our customer service.

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3. What are the return and exchange requirements?

• Items must be unused, unopened, and in their original condition.

• Requests must be made within 30 days of receiving the product.

• Custom or personalized jerseys are only returnable if they arrive damaged or defective.

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4. Who is responsible for return shipping costs?

Unless the item is defective, damaged, or sent in error, customers are responsible for return or exchange shipping fees.
In cases of defects or errors, we will provide a prepaid return label.

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5. How long does it take to receive a refund?

Once we receive and inspect your returned item, your refund will be processed within 7 business days.
The refund will be issued to the original payment method.
Please note that the exact timing depends on your bank or payment provider.

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6. What should I do if I receive a damaged, faulty, or incorrect item?

If your order arrives with any issues, please reach out to us at info@gogamewear.com right away.
We’ll promptly resolve the issue by either sending a replacement or issuing a full refund, including shipping costs where applicable.

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7. Do you accept direct exchanges?

If your jersey doesn’t fit, please contact our support team at info@gogamewear.com.
After reviewing your request, a $15 shipping fee per jersey will apply for the replacement, along with any additional customization costs, if applicable.
Once payment is confirmed, we’ll ship your replacement.

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8. Can I cancel my order?

To cancel an order, please email us as soon as possible.
If your order hasn’t been processed or shipped yet, we will do our best to cancel it.

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9. What are your shipping options and charges?

• Standard Shipping: Free; processing time: 1–3 business days; delivery time: 7–15 business days.

• Express Shipping: $25; processing time: 1–3 business days; delivery time: 5–12 business days.

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10. What if there’s a problem with my delivery?

If your package hasn’t arrived or is marked as delivered but you haven’t received it, please contact us within 45 days of placing your order.
For all other shipping or product-related concerns, contact us within 90 days of the order date at info@gogamewear.com.

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If you have any further questions or concerns, don’t hesitate to contact us at info@gogamewear.com — we’re always happy to help!